Using the Defects Tab

The Defects tab on the Ticket and Return Detail views displays all associated defects. Use this tab to add or remove an association with a defect.

The tab displays the read-only information of Defect ID, Reported Date, Priority, Severity, Status, Resolution, and Description.

How Do I?

Open the Defects tabClosed
  1. Open the Ticket or Return Detail view.
  2. Click the Defects tab. If the tab is not visible, click the More Tabs tab.
View defect detailsClosed
  • Do one of the following:
    • To open the Defect Detail view, click the defect number.
    • To view the defect description, select the record in the grid. The defect Description appears in the box in the tab view.
Associate a defectClosed
  1. Click theAssociate DefectClosed button.
  2. Locate and select the item using the lookup.
  3. Click Add Selected.
Disassociate a defect Closed
  1. Select the record you want to disassociate and click the RemoveClosed button.
  2. Click OK.
Add a new defectClosed (Ticket Detail view only)
  1. Click the Create DefectClosed button.
  2. Follow the steps for adding a defect.

Related Topics

Defects Overview

Tickets Overview

Returns Overview

 

 

What's New in this Release

 

For a list of new features, see the What's New In This Release topic.

Other Resources

 

Getting Started with Infor CRM Web Client

Infor CRM Quick Reference for the Web User

Getting Started with Infor CRM Back Office Extension

Contact us:

This documentation was developed by Infor CRM User Assistance. For content revisions, questions, or comments, contact the Infor CRM writers at documentation@infor.com.